Paying, and
sending it back.

How to pay

• EFT or bank transfer. Bank details are on every invoice. Quote the invoice number as the reference.
• Card. A surcharge equal to our processing cost may apply on some card types. We tell you before you pay.
• Pay on delivery. Card or cash to the driver on our Brisbane run, for established account customers by arrangement. Must clear within 7 days.
• Credit account. Approved trade accounts pay 30 days from the date of invoice. Apply through the trade enquiry form; the trade account terms explain what we ask for.

Customers without an account pay in full, in cleared funds, before dispatch.

Invoices and GST

Every order is invoiced with GST shown separately. Prices quoted to trade customers are ex GST unless we say otherwise. Overdue account balances carry interest at 14% per annum and the costs of recovery.

Returns: change of mind

• Accepted within 14 days of invoice.
• Goods must be unused, in their original unopened packaging, and resaleable.
• A 20% restocking fee applies, and return freight is at your cost.
• Ask for a return authority number first. Write it on the carton. Goods sent without one may be refused.

Not returnable: special order and indent goods, goods cut or modified to your requirement, and clearance lines.

Faulty goods and our mistakes

• If goods are faulty, or we sent the wrong thing, we pay the return freight and repair, replace or refund.
• Report shortages, wrong goods or transit damage within 48 hours of delivery, in writing with photographs.
• Our warranty does not cover normal wear, misuse, corrosion from using the wrong grade for the environment, or installation faults. The Journal explains which grade suits which environment.

How a refund is paid

Refunds go back the way you paid: to the same bank account or card, or as a credit on your trade account. We inspect returned goods on arrival and then issue the replacement, credit or refund.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure is not a major failure. Nothing on this page limits those rights.

This page summarises our terms and conditions of sale and shipping and returns page. If anything here differs from those documents, the documents apply. Updated 1 November 2026.