Dispatch times, freight thresholds, collection from Park Ridge, and what to do when a consignment arrives short, wrong or damaged.
We hold stock in Brisbane and dispatch from Park Ridge, QLD 4125. All values on this page are ex-GST.
| Order type | Dispatch |
|---|---|
| Stock items | 1 – 2 business days |
| Indent / special order | 8 – 12 weeks, confirmed per order |
Dispatch is not delivery — transit time is on top and depends on the carrier and destination. Cut-off times move around public holidays and the Christmas shutdown; we publish those dates in the newsletter.
| Destination | Order value | Freight |
|---|---|---|
| Within 50 km of Brisbane | Over $150 | Free |
| Within 230 km of Brisbane | Over $350 | Free |
| Beyond 230 km of Brisbane | Any | Quoted per order |
| Within 50 or 230 km but under the threshold | Any | Quoted per order |
Hardware is dense, so most consignments price on weight rather than volume. We deliver Australia-wide through general carriers, and by pallet for bulk quantities.
You are welcome to collect from Park Ridge by appointment, Monday to Friday, with a minimum of 2 hours' notice. Order and pay first, wait for the ready-for-collection confirmation, and bring the order number. We are a warehouse, not a trade counter — please do not arrive expecting to browse.
Tell us at order time if the delivery is to a site rather than a business address. The site must be accessible to a ute or truck, someone must be present to receive and sign, and for pallet deliveries you need to provide unloading help or a forklift. Waiting time, failed deliveries and re-deliveries are chargeable.
Check the goods against the delivery docket before you sign. If cartons are crushed, wet, re-taped or the count is short, note it on the docket before signing — an unqualified signature makes a carrier claim very hard to run.
Shortages, incorrect goods and transit damage must be reported in writing within 48 hours of delivery, with photographs. Email contact@hardhardware.com.au with your invoice number, the product codes affected and the quantity in question. Do not return anything until we have issued a return authority number.
Accepted within 14 days of invoice where the goods are unused, in their original unopened packaging and resaleable. A 20% restocking fee applies and return freight is at your cost. Request a return authority before sending anything back.
Our supply warranty runs for 12 months from the date of invoice against manufacturing defects. It excludes fair wear and tear, misuse, corrosion from using the wrong grade for the environment, and installation faults. Where the failure is not a major failure, we repair, replace or refund at our election. We pay return freight on a confirmed fault or on our error. The detail is in section 8 of our terms and conditions of sale.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure you are entitled to a replacement or a refund, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. These rights sit above anything on this page.
This page forms part of our
terms and conditions of sale. Trade account holders should also read the
trade account terms. Hard Hardware Pty Ltd ·
ABN 59 696 358 764 · Park Ridge, Brisbane QLD 4125 ·
+61 406 535 604
Effective 6 September 2026. Version 1.0.